All orders of in stock items are processed and shipped upon receipt. You will be notified of any items that are not in stock for shipment; this may be either Back-Ordered or Discontinued, etc . Normal processing time is 1-3 business days and delivery via USPS and/or UPS is generally 1-6 business days depending on your delivery address.
Regular shipping rates are calculated based on the weight of all items, and the dimensions of the box(es) being shipped.
A street address is required for us to ship via UPS. For Post Office Boxes and military bases we must ship via U.S. Mail and an additional shipping charge may be required. Please allow at least 6-8 weeks for delivery of all U.S. mail shipments, which include but are not limited toHI, AK, Canada, PR, APO’s, FPO’s and P.O. boxes. Additional postage may be due at time of shipping.
NOTE: On overweight or oversized items, an additional Heavy Weight Surcharge may have be added to the price.
Orders deemed too large or too heavy for standard shipping will be subject to shipment via truck. A customer service representative will contact you with a freight quote. All truck shipments must gain final customer approval before leaving our facilities.
If for any reason you are not satisfied with your purchase, you may return it to us within 30 days of receipt for a refund, replacement or credit. Our return procedure is easy and hassle-free. Each order is mailed with a Return Form. There is no need to call, just fill out the form and mail it along with a copy of your postage receipt, a copy of the invoice and the unwanted item. If the return is because we made a mistake, we will reimburse your surface shipping costs or send out a USPS/UPS Call Tag; however, this is at Bear Flag Trading Co.’s’ Discretion. Please use US Mail Parcel Post or UPS Ground ONLY when returning product(s). Express Services (such as 3 Day or FedEx 2 Day) will NOT be refunded. We do not reimburse for special handling, charges incurred by using other mail facilities such as Mail Box Etc… If your replacement item is in stock, it should reach you in 2-3 weeks (Note: food items, gas masks, disaster preparedness items, books & videos are not returnable.)